To function predictably, iTech Facilities Management requires a “.” (full stop) as the decimal symbol for numbers. If your regional setting is set to a “,” or any other character, you will be notified accordingly. The same applies if you change your Regional Setting whilst iTech Facilities Management is running. All open modules will generate a warning message then self terminate. To change your Regional Settings, in your Control Panel, navigate to Clock and Region and select the Change date, time or number formats option. Select Additional settings under the Formats tab and change the Decimal symbol to a . (full stop). Apart from the control panel, you can access this setting by typing “regional” in the search bar and opening the Set Regional Format shortcut then select the Additional date, time, & regional settings option in the top right hand corner then select the Change date, time or number formats option and proceed from the Additional settings option as above.
In the event that your internet goes down for whatever technical reason, the various modules may lose responsiveness intermittently. To obviate this issue temporarily, Turn off Widgad under System Settings in the Administration module. You may also start the Navigator using the Navigator (No Widgad) shortcut in your Windows/Start menu…iTech Facilities Management program group. (See the user guide for the startup switch option). You will require the necessary Itech Facilities Management user permissions to perform this task.
Automatic updates may also fail in this scenario. It is not recommended that you Disable automatic updates but if you do, don’t forget to re-enable automatic updates when your internet becomes available once again to ensure you are always up to date with new features and other bug fixes.
Windows 10 security will only allow you to install apps from the Microsoft store. To get around this, please follow the instructions at this link https://support.microsoft.com/en-za/help/4456067/windows-10-switch-out-of-s-mode.
If you are already out of s-mode but cannot install iTech Facilities Management, you can try the following instructions https://docs.microsoft.com/en-us/windows/application-management/sideload-apps-in-windows-10
Q: The map included with the booking document doesn’t reflect the facility.
A: A facility’s location must be specified in the Facility Location Editor in the Facilities and Subhirables module for it to be visible on the map.
Q: In maintenance, the calendar planner indicates maintenance activity on the selected date yet I can’t see any maintenance in the grid.
A: Subhirable and Facility maintenance schedules share the same key colours. For e.g., a dark blue block can indicate that either a facility maintenance schedule or a subhirable maintenance schedule has been signed off on a particular date. To view the seemingly invisible item, switch your view alongside the ‘Reflect maintenance of’ label and either switch between ‘Facilities’ and ‘Subhirables’ or select the ‘Both’ option.
Q: I customised a theme and now I can’t see any text. What should I do?
A: In the Navigator, press F6. The active (default) theme will revert back to its factory settings. You can also flush the user cache. Refer to Flush preference cache in the user guide.
Q: How do I locate my client request number?
A: In the Navigator, select License options (assuming you have permission to manage licenses). The client request code is at the top of the licensing form.
Q: Upon startup of the Navigator I received notification that a major update is available. What must I do?
A: You have the option to be directed to the downloads page or when you are ready, open up www.itechsupport.co.za/downloads.html and download the update (at the bottom of the page). Always backup the FBM share folder before performing major updates. Once you have downloaded the updates, unzip and run the applicable update installer. Major updates will always have a client update and a server update. As with the initial installation, run the server update on the server and the client update on each of the clients.
Q: I only want to install on a single windows device, which package must I install?
A: In a single user environment, the device acts as both server and client. You will be required to install Itech Facilities Management Server only.