Installing on Win 10

Windows 10 security will only allow you to install apps from the Microsoft store. To get around this, please follow the instructions at this link https://support.microsoft.com/en-za/help/4456067/windows-10-switch-out-of-s-mode.

If you are already out of s-mode but cannot install iTech Facilities Management, you can try the following instructions https://docs.microsoft.com/en-us/windows/application-management/sideload-apps-in-windows-10

Maintenance schedule not visible in the grid

Q: In maintenance, the calendar planner indicates maintenance activity on the selected date yet I can’t see any maintenance in the grid.

A: Subhirable and Facility maintenance schedules share the same key colours. For e.g., a dark blue block can indicate that either a facility maintenance schedule or a subhirable maintenance schedule has been signed off on a particular date. To view the seemingly invisible item, switch your view alongside the ‘Reflect maintenance of’ label and either switch between ‘Facilities’ and ‘Subhirables’ or select the ‘Both’ option.

Major update notification

Q: Upon startup of the Navigator I received notification that a major update is available. What must I do?

A: You have the option to be directed to the downloads page or when you are ready, open up www.itechsupport.co.za/downloads.html and download the update (at the bottom of the page). Always backup the FBM share folder before performing major updates. Once you have downloaded the updates, unzip and run the applicable update installer. Major updates will always have a client update and a server update. As with the initial installation, run the server update on the server and the client update on each of the clients.